CATEGORIES:
SYNTHETIC HAIR
wigs
extension
braids
crochet
weaves
horseback
clip in
REAL HAIR
wigs
extension
weaves
ponytail
clip in
HAIR CARE
hair conditioner
shampoo
Style & Gel
Hair Lotion & Hair Oil
Hair Color & Relaxer
children
SKIN CARE
body
face
HAIRPIECES
hair accessories
headgear
FASHION
ACCESSORIES
BRANDS
Shea Moisture
Aunt Jacky's
Mielle Organics
Cream of Nature
African Pride
Camille Rose
Pro Line
Red.One
Spotin' Waves
olive oil
topic cream
Bel Dam
Terms and Conditions
Terms and Conditions
§1 Scope / cancellation policy
(1) All deliveries and services are carried out exclusively on the basis of the following general terms and conditions (hereinafter "GTC") in the version valid at the time of the order.
(2) The contractual partner is NzizaHouse, Rosalie Kanziza, Quittenweg 6, 29223 Celle (hereinafter “Seller”).
(3) Customers within the meaning of these terms and conditions can be consumers (hereinafter “customer”). Consumers within the meaning of the terms and conditions are natural persons who conclude contracts for a purpose that cannot be attributed to their commercial or professional activity.
§2 Conclusion of contract
(1) The offers and article presentations do not constitute a binding offer. Only your order is a binding offer according to Section 145 of the German Civil Code (BGB), which we can accept.
(2) Order Process
You can select individual goods from the range in the online shop and collect them in an electronic shopping cart by clicking the "Add to shopping cart" button.
You can then continue shopping by selecting the desired product group or you can use the "Checkout" button to go to the next section.
In the next step you have three options to place the order:
1. Registration for registered customers - via the button "Register". You can proceed further by entering the stored e-mail address and password.
or
2. Order and register as a customer. Now enter your personal information.
or
3. Order as a guest without registering (“guest order”).
The shopping cart will then be displayed again. Check or change your order. If changes are necessary, you can still change them in the shopping cart.
An order that is binding for you only comes about when you have entered all the data required for the execution of the contract, confirmed that you are aware of these terms and conditions and clicked on the "Order with costs" button. You can change and correct your order and the data given for your order at any time before you click on this button.
(3) After placing your order, you will receive an automatically generated confirmation of receipt of your order by email. In this acknowledgment of receipt, the data of your order and these general terms and conditions are listed again. The acknowledgment of receipt does not constitute a purchase contract; the confirmation of receipt merely documents that we have received your order.
(4) We reserve the right to accept your order; we are not obliged to conclude a contract based on your order. We only accept your order by sending the ordered goods. You will receive notification of this in a separate email. We do not accept orders from minors under the age of 18.
§3 cancellation policy
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
In order to exercise your right of withdrawal, you must inform us (name, address and, if available, telephone number, fax number and e-mail address) of your decision by means of a clear statement (e.g. a letter sent by post or e-mail). to revoke this contract. You can use the model cancellation form for this, but it is not mandatory. Click here for the online cancellation form .
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right of withdrawal does not apply to the following contracts:
Contracts for the delivery of sealed goods which, for reasons of hygiene, are not suitable for return if their seal has been removed after delivery.
§4 Terms of Delivery
(1) We only deliver to the countries specified in the "Shipping cost overview/delivery restrictions".
(2) Information on the delivery time for deliveries within Germany and to other countries can be found in the overview of delivery conditions on our website.
If one or more of the goods you have ordered are no longer available at the time you place your order, we will unfortunately not be able to fulfill your order in full. In such a case, we reserve the right to choose whether to partially carry out the order or to reject it in full. We will then inform you about this immediately by e-mail.
(3) If the start or end of the period falls on a Saturday, Sunday or a public holiday, the start or end of the period is shifted to the following working day.
§5 Passing of risk
(1) In the case of consumers, the risk of accidental loss and accidental deterioration of the goods sold passes to the consumer when the goods are handed over, even in the case of mail-order sales.
(2) In the case of entrepreneurs, the risk of accidental loss and accidental deterioration of the goods passes to the entrepreneur upon handover, in the case of mail-order sales upon delivery of the goods to the forwarding agent, carrier or other person or institution responsible for carrying out the shipment.
(3) The handover is the same if the customer is in default with the acceptance.
§6 Terms of payment
Customers can pay the purchase price in advance/bank transfer, SEPA transfer, credit card, Apple Pay and PayPal.
(1) When paying via PayPal, the customer must register at www.paypal.de. The terms of use of paypal.de [www.paypal.de] apply.
(2) If you pay in advance, you will receive a separate e-mail with information about our bank details after the order has been completed. Please transfer the invoice amount within 14 working days. As soon as the payment has been received, your goods will be shipped. If no payment is received within 14 days, your order will be cancelled.
(3) When paying by SEPA transfer, the customer must enter their bank details during the ordering process, thereby giving the shop permission to debit the amount due from your account.
The merchant receives a confirmation after completing the SEPA transfer.
(4) When paying by credit card, the customer can Order Mastercard: When ordering, simply enter your valid card number, the card security number, the expiry date and your name in the fields provided.
During the ordering process, your payment data will be sent to the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter: "Stripe"), subject to the Stripe Terms of Use, which can be viewed at https://stripe .com/de/terms. After placing the order in the shop, we request the payment service provider to initiate the payment transaction and thereby accept your offer. Stripe reserves the right to carry out a credit check and to reject this payment method if the credit check is negative.
(5) When paying by Apple Pay, the customer can shop in our web shop. You can pay with iPhone and Apple Watch (devices you always have with you) as well as with a MacBook, Mac or iPad:
After selecting via the Apple Pay button, you can complete the Apple Pay payment process by selecting one of the credit or debit cards in your wallet. Agree to any mandatory policy checkboxes or fill out custom checkout fields.
Then confirm the payment via Face ID or Touch ID.
§7 Retention of title
The goods remain our property until full payment has been made.
§8 Warranty
If you are a consumer, the warranty is based on the statutory provisions.
§9 Liability
We have unlimited liability for intent and gross negligence and in accordance with the provisions of the Product Liability Act. In the case of slight negligence, we are liable for injuries to life, limb and health of persons.
In other cases, we are only liable for slight negligence if essential contractual obligations are violated. Essential contractual obligations are those whose fulfillment enables the proper execution of the contract and on whose compliance the contractual partner trusts. Liability in the event of a breach of such an essential contractual obligation is limited to the contractually typical damage that we had to reckon with when the contract was concluded based on the circumstances known at the time. This limitation of liability also applies to our vicarious agents.
§10 Copyright and Trademarks
The website operated by us and its entire content, in particular photos, images, graphics, prints, texts, textile designs, sounds, films, presentations, illustrations and any software as well as all trademarks and/or designs are all protected by industrial property rights, in particular copyrights , name and image rights, trademarks and/or registered or unregistered design rights are protected against unauthorized use. Any use other than the selection and purchase of goods requires our prior written consent or, if we do not own the respective rights, the rights holder.
§11 Applicable Law
The substantive law of the Federal Republic of Germany applies, excluding the UN Convention on the International Sale of Goods (CISG).
§12 Miscellaneous
(1) The contract language is German.
(2) The European Commission provides a platform for online dispute resolution (OS). This can be reached via the following Internet address: https://ec.europa.eu/consumers/odr/. We are not willing or obliged to participate in a dispute settlement procedure of the consumer arbitration boards.
(3) If one or more provisions of these General Terms and Conditions are ineffective, the rest of the contract remains effective. Insofar as the provisions are ineffective, the content of the contract is based on the statutory provisions.